A deposit of K50 is required to secure all appointments. Deposits are non-refundable but may be transferred if appointments are rescheduled within 24 hours.

Please provide at least 24 to 48 hours notice for cancellations or rescheduling. Late cancellations may result in loss of deposit.

Clients arriving more than an hour past their scheduled appointment time, or who do not arrive within the one-hour grace period provided, will be required to reschedule their appointment. If rescheduling is necessary due to lateness, a new deposit may be required.

Please inform me of any infections, allergies, or medical conditions before your appointment. Services may be refused if there are signs of contagious conditions to protect client safety.

Due to the nature of services provided, refunds are not offered. If you are unhappy with your service, please contact me within 24 to 48 hours so I can address the issue.

Please keep phone calls brief during appointments. Respectful behavior is expected from both clients and staff at all times.

All services at D&Ms Hair Salon are rendered strictly by appointment only. Walk-in appointments cannot be guaranteed and are subject to availability. D&Ms Hair Salon does not offer home visits or mobile services of any kind. All appointments are conducted exclusively at the salon premises. By booking an appointment, clients acknowledge and agree to these terms.